CCNA - Local Technical Support Specialist - DS at Canon

Position ID: 13655
Location: Nigeria
Job Category: Customer Service
Job Level: Specialist/ Professional
Employment Type: Not Indicated

Job Purpose and Summary

• To Support Canon distributors and Canon end-users to achieve and maintain the optimum performance of Canon Office Multi-functional Printers & Solutions

What We Give:

• With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
• Support Canon distributors, Channel Partners and Canon end-users to achieve and maintain the optimum performance of nominated products
• Report, recommend and take appropriate action regarding entire Canon Office range of Multi-functional Printers
• Expand Service coverage in the country, Device actions for faster repair time and measuring customer satisfaction.
• Design and deliver technical training and continuous development initiatives. Closely work with Sales and Marketing counterparts to ensure product launch, exhibitions, events are well supported and product support readiness internally and with distributors is aligned with company directions.
• To support and actively lead internal projects as designated by Service Development Manager.
• To Manage nominated distributors and customers in nominated countries (Nigeria, Ghana & English-Speaking West Africa) with close communication and relationship to enhance the service deliverables to Canon Customers.

What We Ask:

• We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
• Degree / Diploma in Electronics or Electrical Engineering with relevant recognized formal education
• Fluency in written and spoken English.
• Excellent Communication, Organisational and Operational skills
• Professional appearance, excellent communication skills and right attitude
• High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
• Previous experience of delivering formal classroom training desirable or high-level coaching
• Fair knowledge on Print Management solutions.
• Functional knowledge and/or understanding of Canon products useful.
• Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint
• Familiarity with Microsoft Servers and networks.

You will need:

• Customer Focus
• Flexible & Adaptable
• Excellent Communicator
• Product Expert
• Analytical skill
• Problem solver