CAV Operations Manager at Polaris Digitech Limited

Reporting Line: Reports to: Managing Director

Responsibilities

• Making strategic decisions, as well as development and implementation of CAV operational policies and procedures
• Ensures quality customer service and ensure customer retention
• Oversees acquisition and retention of Field agents
• Develop and implement proactive client management strategies
• Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
• Identifying potential operational problems and work towards proffering solutions in a potential manner
• Collate and harmonize a well structured customer information database for all projects/clients
• Interfaces with client’s, clients portal and clients request
• Supervises and Aggregate the invoice advice for request processed for all projects on monthly basis
• Attend vendor meetings and similar events
• Handles clients inquiry, complains and clients related issues in a timely and professional manner
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with the MD and management team to set and/or implement policies & procedures to follow through with implementation.

Requirements

• Minimum of Masters in any related discipline
• Minimum of 5-7 years experience in management & operations related role
• Strong Personal and Professional Judgment
• Strategic Thinking and Problem-Solving Skills
• Data Analytics Knowledge
• Excellent Leadership skills