Cash Officer at United Bank for Africa (UBA)

Job Summary

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Ensure effective and timely service delivery to customers at all customer service units.
• Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
• Maintain a customer friendly disposition at all times.
• Ensure prompt TAT in line with service level agreement.
• Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
• Acknowledge of MICR cheques issued on the system.
• Supervise the activities of all tellers.
• Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
• Administration of Cash and Vault.
• Ensure availability and workability of working tools for tellers
• Authorize all cash transactions above tellers’ limits
• Review teller’s payout limit, taking into cognizance the teller’s error rates
• Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
• Ensure transaction vouchers are called over after the close of business daily
• Maintain up-to-date cash tellers’ proofs and vault registers.
• Ensure the branch maintains cash holdings within the approved COP limit.
• Ensure zero fraud tolerance / error rates.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.   

Skills Required:

• Good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Excellent Numerical skills.
• Customer friendly disposition.
• Supervisory skills. 
• Problem solving skills.
• Attention to details.
• Fast and error free processing.

Knowledge Required:

• Good knowledge and understanding of Teller Operations.
• Basic Accounting knowledge.
• Customer Relationship Management.
• Cashier activities.