Case Work Officer (ECHO) at Terre des hommes Foundation (Tdh)

Job Description

Under the direct supervision of the Case Management Supervisor, the Case Work officer shall perform the following tasks and responsibilities:

• Provide individually tailored comprehensive Child Protection Case Management Services to Unaccompanied, Separated, and other Vulnerable Children in line with the Case Management Standard Operating Procedures.
• Receive and provide referral services for specialized case management services.
• Ensure the confidentiality of the information collected during the case management services and input the information on digital platforms.
• Establish a harmonious working environment with a wide range of stakeholders more specifically, children, beneficiaries, service providers, community leaders, religious leaders, and local government authorities.
• Raise the profile of case management services in the project area by training volunteers and raising awareness in the community.
• Support the establishment and strengthening of Community Based Child Protection mechanisms.
• Make strong efforts for the sustainability of the Community Based Child Protection Mechanisms by linking them to government structures and long-term programs/projects.
• Submit detailed weekly and monthly activity reports to the Case Management Supervisor
• Provide weekly and monthly situation report on the context and the evolving risks and threats hampering the protection and wellbeing of children in Tdh project location. 

Other

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is always upheld.
• Ensure adherence to Tdh standards and quality requirements in all the project activities.
• Adhere to and ensure the team under her/his responsibility follows Tdh administrative and logistical regulations and procedures. Qualifications

Education

• Bachelor’s degree in social work, Psychology, Child Development, Human Rights, or a related field.

Experience

• Minimum of 2 years of experience in child protection, social work, or a related field, preferably in humanitarian or development contexts.
• Experience in case management, including managing individual child protection cases and developing case plans.
• Proven experience in working with children and families in crisis situations.

Skills

• Strong understanding of child protection principles, standards, and best practices.
• Excellent communication and interpersonal skills, with the ability to engage with children and their families sensitively and respectfully.
• Ability to work in challenging and high-stress environments.
• Strong problem-solving and decision-making abilities.
• Proficiency in using case management software and tools.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Other Requirements

• Ability to work effectively in a diverse cultural and political environment.
• Fluency in English; knowledge of local languages is an asset.
• Understanding of and commitment to child rights and child protection issues.
• Basic computer literacy, including proficiency in Microsoft Office applications.