Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
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We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.
Responsibilities
Card Issuance and Management:
Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
Compliance and Risk Management:
Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.
Vendor Management:
Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.
Requirements
Good verbal communication skills – sincere and articulate.
Ability to multi-task, set priorities and manage time effectively
Ability to provide accurate information.
Minimum of 1-2 years’ experience in similar role
Conversant with Microsoft office tools or Google suites
Gmail
Yahoomail