Card Officer at Vesti

The Card Officer is responsible for managing and overseeing all aspects of card operations within the organization, including the issuance, activation, maintenance, and customer support for debit, credit. This role ensures compliance with relevant regulations, manages card-related queries, and collaborates with various departments to ensure a seamless cardholder experience.

Responsibilities:

• Manage the end-to-end process of card issuance, including processing applications, verifying customer details, and coordinating with third-party vendors for card production and delivery
• Oversee card activation processes, ensuring that customers can seamlessly activate their cards and access related services.
• Monitor and address any issues related to card usage, such as declined transactions, fraud alerts, or blocked accounts.
• Provide prompt and efficient support to customers regarding card-related inquiries, including transaction disputes, lost or stolen cards, and general account information.
• Continuously review and improve card operations processes to enhance efficiency, reduce costs, and improve customer satisfaction.

Qualifications:

• Bachelor’s degree in Finance, Banking, Business Administration, or a related field.
• 2-4 years of experience in card operations, banking services, or a related area, preferably in a financial institution.

Skills:

• Strong understanding of card products, including debit cards.
• Excellent customer service and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.