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Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
Job Description
We are currently seeking a dedicated and experienced Call Center Manager to lead our call center operations, drive team performance, and ensure exceptional customer experiences.
Role Overview:
As the Call Center Manager, you will play a crucial role in overseeing and optimizing our call center operations to provide efficient, high-quality support to our customers. You will lead a team of customer service representatives, monitor performance metrics, and implement strategies to enhance productivity and customer satisfaction.
Responsibilities:
Qualifications
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