Call Centre Agent at Proten July, 2021

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- Call Centre Agent at Proten
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Posted: Jul 9, 2021

Deadline: Nov 1, 2021
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Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
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Call Centre Agent
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 2 years
- Location Lagos
- Job Field Customer Care
Location: Lagos Mainland, Lagos

Industry: Fintech

Job Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Requirements
- Minimum of OND / HND / B.Sc Degree qualification
- Minimum of 2 years experience in similar role
- Previous experience in Telesales
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Rumuneration
- Basic pay - N50,000 Monthly.
- Performance pay - N20,000 Monthly.
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Call Centre Agent at Proten

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