Call Centre Agent at Estrada International Staffing Solutions

Responsibilities

• Proactive sale of the bank’s products and services via the Telephone.
• Meet and exceed sales quotas
• Attend to customer enquiries about the bank’s products and service offerings.
• Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities.
• Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.
• Follow up on sales lead to ensure fulfillment and customer satisfaction.
• Continuous customer service surveys to understand the customer’s perception of the bank’s services and identify areas for improvement.

Qualifications

• HND / BSc
• 3 - 5 years work experience.