Call Centre Agent at Estrada International Staffing Solutions August, 2022

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- Call Centre Agent at Estrada International Staffing Solutions
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Posted: Aug 3, 2022

Deadline: Aug 5, 2022
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Call Centre Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 5 years
- Location Lagos
- Job Field Customer Success, Service & Operations
Responsibilities
- Proactive sale of the bank’s products and services via the Telephone.
- Meet and exceed sales quotas
- Attend to customer enquiries about the bank’s products and service offerings.
- Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities.
- Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.
- Follow up on sales lead to ensure fulfillment and customer satisfaction.
- Continuous customer service surveys to understand the customer’s perception of the bank’s services and identify areas for improvement.
Qualifications
- HND / BSc
- 3 - 5 years work experience.
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Method of Application

Interested and qualified candidates should send their CV to: m.adatang@estradaintl.com using the Job Title as the subject of the mail.

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Call Centre Agent at Estrada International Staffing Solutions

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