Call Center Supervisor at MacTay Consulting

Summary

• The Call Center Supervisor will be responsible for training, monitoring and ensuring agents understand and meet expectations, answering their questions and providing them with ongoing coaching opportunities and inspiration.

Responsibilities

• Training and preparing call center agent to respond to customer questions and complaints.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Requirements

• B.Sc / HND in any field of study.
• At least 3 years work experience.
• Proven experience as call center supervisor
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office.

Salary
N150,000 - N200,000 net and other benefits.