Call Center Representative at DEDA Hospital

Job Description

• Handle inbound and outbound calls to patients and clients.
• Identify the needs of patients/ clients, resolve issues and provide solutions.
• Ensure to follow the customer service script provided by the company for uniformity.
• Also, be well read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items.
• Collaborate with other call center professionals and other departments  to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Requirements

• Bachelors Degree from a reputable institution.

• Minimum of 2 years Post NYSC experience in a call centre

• Computer literacy is a MUST.