Call Center Nurse at Stresert Services Limited

Job Summary:

Our client, a leading Health Maintenance Organisation (HMO), seeks a dedicated and experienced Call Center Nurse. The Call Center Nurse will deliver telephonic medical advice, accurate triage, and strong patient support to ensure optimal care and information delivery.

Key Responsibilities:

• Patient Triage and Advice:
• Conduct telephonic assessments to accurately evaluate patients' medical conditions
• Provide suitable medical advice, recommendations, and necessary escalations following established protocols and guidelines.
• Patient Education and Support:
• Educate patients on managing their health conditions, provide information on medication usage, lifestyle changes.
• offer emotional support during stressful situations.
• Documentation and Record Keeping:
• Accurately document patient interactions, medical advice, and any recommended follow-up actions in the patient management system while ensuring compliance with healthcare regulations.
• Collaboration with Healthcare Providers:
• Coordinate with healthcare professionals to ensure continuity of care for patients
• Facilitate referrals to appropriate healthcare services or specialists as needed.

Qualifications:

• Bachelor’s degree in Nursing (BSN).
• Valid nursing license (RN).
• Minimum of 1 to 2 years of clinical nursing experience.

Skills and Competencies:

• Ability to accurately assess and triage patient conditions.
• Excellent verbal communication skills with the ability to convey medical information clearly and compassionately.
• Proficiency in using electronic health records (EHR) and other call center software.
• Ability to remain calm and composed under pressure and handle high-stress situations effectively.
• Strong problem-solving skills and the ability to make sound clinical decisions.