Call Center Executive at Tyonex Nigeria Limited

Responsibility of call center executive

• Handling customer complaints
• Help train new employees
• Make outbound calls
• Answering or making calls to clients
• Gather information from customers
• Handle customer queries and complaints efficiently
• Customer service abilities
• Upsell products and services
• Conducting employee training
• Create and implement call center scripts
• Ensure customer satisfaction
• Following up on customer calls
• Handle customer engagement
• Managing database records
• Processing orders and payments
• Product Support Specialist
• Receive inbound calls
• Relationship building
• Resolving customer complaints
• Call Centre Executive
• Compile reports
• Create customer care protocol
• Meet qualitative and quantitative targets