Call Center Agents at Greensprings School

Responsibilites

• Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Required Skills & Qualifications

• Interested candidates should possess a Bachelor’s Degree 
• 2 years proven experience in a customer service or call center role
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Basic computer literacy and experience with CRM software or call centre systems.
• Professional, patient, and customer-focused attitude.