Call Center Agent at PreDiagnosis

Key Tasks & Responsibilities

• Providing concierge-like services, working in a call center.
• Serve as the first point of contact for all interactions between the clients and doctors
• Process clients request received about health plans and inquiries via video and audio calls
• Provide immediate and ongoing follow up phone calls as necessary
• Extensive knowledge of using online call center phone and tracking system
• Keeping records of all conversation in our call center database in a comprehensive way
• Manage and answer heavy volume inbound and outbound calls
• Coordinate clients care through video & audio intake call
• Administrative duties such as scheduling appointments

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years work experience.
• Experience as a call center agent preferably within healthcare
• Knowledge of telemedicine
• Fluent in the Hausa Language
• Must either be based in Abuja or Kano
• Must be computer literate