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  • Posted: Mar 9, 2021
    Deadline: Apr 15, 2021
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  • Healthcare carries cost. This is magnified in diagnostic services segment with Out-of-pocket payment for expensive healthcare services further discouraging access. PreDiagn is an innovative solution ensuring affordable diagnostic healthcare services through shared user access, while also driving the embrace of predictive medicine.


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    Call Center Agent

    Key Tasks & Responsibilities

    • Providing concierge-like services, working in a call center.
    • Serve as the first point of contact for all interactions between the clients and doctors
    • Process clients request received about health plans and inquiries via video and audio calls
    • Provide immediate and ongoing follow up phone calls as necessary
    • Extensive knowledge of using online call center phone and tracking system
    • Keeping records of all conversation in our call center database in a comprehensive way
    • Manage and answer heavy volume inbound and outbound calls
    • Coordinate clients care through video & audio intake call
    • Administrative duties such as scheduling appointments

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with at least 2 years work experience.
    • Experience as a call center agent preferably within healthcare
    • Knowledge of telemedicine
    • Fluent in the Hausa Language
    • Must either be based in Abuja or Kano
    • Must be computer literate

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs@prediagnosis.org using the Job Title as the subject.

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