Call Center Agent at LEAD Enterprise Support Company Limited

Role Purpose

• Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Respond to all Enrollee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.
• Seek resolution of customer queries.
• Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
• Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

• This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
• A nurse or related field would be an added advantage.
• Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Possesses current knowledge of the profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills.
• Good Analytical skills.
• Commitment to Task.