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  • Posted: Mar 18, 2020
    Deadline: Not specified
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    LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
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    Call Center Agent

    Role Purpose

    • Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

    Responsibilities

    • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
    • Obtain client information by answering telephone calls; interviewing clients; verifying information.
    • Respond to all Enrollee and Provider inquiries and handle any complaints.
    • Provide information about company products and services.
    • Receive and handle customer complaints.
    • Seek resolution of customer queries.
    • Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
    • Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
    • Maintain communication equipment by reporting any faults promptly.
    • Maintain and improve quality results by adhering to standards and guidelines.
    • Develop tactics to deepen relationships with clients through regular interactions.

    Minimum Qualifications

    • This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
    • A nurse or related field would be an added advantage.
    • Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

    Technical Competencies:

    • Possesses current knowledge of the profession.
    • Knowledge of the business
    • Good customer service management
    • Good Phone Skills.
    • Good Analytical skills.
    • Commitment to Task. 

    Method of Application


    Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the "Job Title" as the subject of the email.

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