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  • Posted: Jan 26, 2023
    Deadline: Not specified
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    Interra Networks Ltd (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world - from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.
    Read more about this company

     

    Call Center Agent (Abuja)

    Job Description

    • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
    • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Manage large amounts of outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information and provide appropriate solution to complaints
    • Research every issue and provide accurate information
    • Build sustainable relationships and engage customers by taking the extra mile
    • Meet personal/team qualitative and quantitative targets.

    Requirements and Skills

    • High School Degree
    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Proficient in usage of Microsoft packages.
    • Good data entry and typing skills.
    • Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).
    • Knowledge of customer service telephony and technology.
    • Problem solving skills.
    • Strong verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • Should be able to work Mondays to Sundays as need arises.
    • Stress tolerance.

    Method of Application

    Interested and qualified? Go to Interra Networks on amfani.com to apply

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