Business Unit Lead (Supply Chain Operations) at Castville Solutions

About the Role

• Castville Solutions is recruiting on behalf of a reputable healthcare client for a proactive and experienced Business Unit Lead.
• The successful candidate will oversee inventory management, warehouse operations, data accuracy, demand planning inputs, and stakeholder communication within the client’s Vendor Managed Inventory Unit.
• The ideal candidate must be strong in supply chain operations, data-driven management, and team leadership.

Key Responsibilities

• Inventory & Warehouse Operations
• Lead daily operations across inventory and warehouse units.
• Oversee stock receiving, shelving, binning, and stock issuance to ensure accuracy and minimal shrinkage.
• Maintain clean and optimized storage layout using proper warehousing standards (FEFO/FIFO, labeling, bin integrity).
• Track and manage inventory using KPIs such as:
• Stock Accuracy (%)
• Inventory Turnover Ratio
• Stockout Rate
• Order Fulfilment Cycle Time
• Days of Inventory on Hand (DOH)
• Shrinkage/Loss Rate (%)
• Ensure timely stock reconciliation, variance investigation, and corrective action.

Supply Chain Management & Demand Planning:

• Monitor consumption trends to support accurate demand forecasting.
• Ensure data completeness for supply planning and replenishment cycles.
• Collaborate with procurement and finance teams on stock availability, lead times, and reorder triggers.
• Track key supply chain metrics, including:
• Reorder Point (ROP) compliance
• Supplier Lead Time & delays
• Material Availability Ratio
• Cycle Time for Replenishment
• Optimize stock levels to reduce wastage while preventing stockouts.

Data Management & Reporting:

• Supervise the data entry team responsible for uploading daily prescription, dispensing, and consumption data.
• Implement strict data quality checks to ensure the accuracy needed for forecasting and billing.
• Review and validate daily/weekly/monthly operational data to identify consumption patterns and operational risks.
• Prepare comprehensive VMI operational performance reports for internal and external stakeholders.

Billing & Financial Accuracy:

• Validate consumption and stock movement data before submission for client billing.
• Work closely with the finance team to ensure accurate and reconciled billing cycles.
• Track billing-related metrics such as:
• Billing Accuracy %
• Turnaround Time for Billing Queries

Stakeholder & Client Relationship Management:

• Serve as the key liaison between CharisVille, client stakeholders, and internal teams.
• Handle escalations related to stock availability, supply delays, billing concerns, or data discrepancies.
• Ensure transparent communication of operational issues and resolutions.

Compliance & Continuous Process Improvement:

• Ensure all operations follow SOPs, regulatory guidelines, and client requirements.
• Conduct periodic audits across warehouse, inventory, and data-entry teams.
• Identify gaps and lead process improvement initiatives that enhance speed, accuracy, and cost-effectiveness.
• Implement best practices in logistics, warehousing, and supply chain flow.

Team Leadership & Staff Development:

• Supervise inventory officers, warehouse staff, and data entry clerks.
• Conduct regular coaching, training, and performance evaluations.
• Foster a high-performance culture that encourages accountability and teamwork.

Requirements

• Degree in Supply Chain Management, Logistics, Business Administration, Pharmacy, or related field.
• 4–6+ years hands-on experience in inventory management, warehouse operations, or supply chain.
• Strong understanding of supply chain metrics, inventory KPIs, and operational workflows.
• Experience working with ERP or inventory management systems.
• Excellent analytical, communication, problem solving and stakeholder management skills.
• Ability to thrive in a fast-paced, data-driven operational environment.