Business Supervisor at Excel and Grace Consulting

Job Summary

• The Business Supervisor is a key leadership role responsible for overseeing the daily operations of our Company. 
• This role ensures smooth and efficient service, maintains high standards of food quality and customer satisfaction, manages staff performance, and contributes to the overall profitability of the business.

Responsibilities

• Supervise and coordinate all front-of-house and/or back-of-house operations.
• Ensure smooth and efficient service flow during peak hours and throughout the day.
• Monitor and maintain optimal stock levels of food, beverages, and supplies.
• Oversee opening and closing procedures, ensuring all tasks are completed according to established guidelines.
• Maintain a clean, organized, and safe work environment, adhering to all health and safety regulations.
• Handle customer complaints and resolve issues promptly and professionally.
• Manage reservations and seating arrangements (if applicable).
• Implement and enforce company policies and procedures.
• Supervise, train, and motivate team members.
• Conduct performance reviews and provide constructive feedback.
• Create staff schedules and manage time off requests.
• Address employee concerns and resolve conflicts effectively.
• Foster a positive and collaborative work environment.
• Ensure exceptional customer service is provided at all times.
• Proactively address customer needs and anticipate potential issues.
• Build rapport with regular customers and create a welcoming atmosphere.
• Handle customer feedback and complaints with professionalism and empathy.
• Assist in managing cash handling procedures and ensuring accuracy.
• Monitor sales performance and identify opportunities for improvement.
• Control costs related to food, labor, and other expenses.
• Assist in inventory management and control.
• Contribute to local marketing initiatives and promotions.
• Promote special offers and events to customers.
• Utilize social media platforms to engage with customers.

Qualifications

• Proven experience as a Supervisor or in a similar leadership role in the food service industry.
• Strong understanding of restaurant/food business operations.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and hygiene regulations.
• Basic computer skills (e.g., POS systems, inventory management software).