Business Relationship Executive at M-P Infrastructure Limited

Job Summary

• The ideal candidate will develop and maintain strong client relationships, seek out new business opportunities while advising clients on products or services that best fit their needs.

Job Description

• Develop and maximize the relationship with existing and latent clients, including OEMs, sub-contractors, regulatory and licensing authorities, etc.
• Constantly review and update MPI internal processes to ensure that we deliver excellent services and value to our clients
• Identify, and exploit business opportunities and present same in an actionable manner, this will include research, attending industry expos and meetings, up-selling and cross-selling additional services to existing clients,
• Constantly educate, advise, and share with clients about new projects, new opportunities, and services offered by MPI, including publishing regular newsletters, updating information on the company website, and organising breakfast meetings, exhibitions and customer interactive sessions.
• Manage customer expectations including conflict resolutions and complaints management in a responsive and timely manner.
• Conduct regular customer satisfaction surveys quarterly and half-yearly, noting areas of concern, underperformance, satisfactory performance, etc. Providing effective feedback by way of actionable reports and lessons learned register.
• Coordinate and manage relationships and interactions with other departments ensuring that documentation on projects is up to date including managing feedback on due obligations an
• Provide key support to all Business development activities including tender responses, new business, delivery of team targets, meetings, and other engagements that may be assigned to you from time to time

Requirements

• Degree in Management, Marketing, Communication or a similar field.
• A minimum of 5 years’ experience in a similar role
• In-depth knowledge of Microsoft Office
• Customer-oriented
• Excellent communication and interpersonal skills
• Good conflict resolution and problem-solving skills.