Business Operations Manager at Fixcenter Service Limited

Job Summary

• We are seeking a highly driven Business Operations Manager to oversee and drive the overall business performance.
• The successful candidate will be responsible for coordinating the customer service team, sales, and technical teams, improving revenue generation, enforcing accountability, and ensuring efficient day-to-day operations.
• This role carries clear performance targets and requires a hands-on manager who can convert operational activities into measurable revenue growth.

Core Responsibilities
Business & Revenue Management:

• Take responsibility for monthly and quarterly revenue targets.
• Develop and implement strategies to improve sales performance across all channels.
• Monitor daily sales activities and ensure consistent follow-up on leads and customer inquiries.
• Identify new revenue opportunities, partnerships, and service offerings.
• Prepare and submit periodic business performance and revenue reports to management.

Sales & Marketing Team Management:

• Supervise and coordinate marketers and sales representatives.
• Set daily, weekly, and monthly targets for the sales and marketing team.
• Track individual performance and enforce accountability.
• Ensure marketing activities translate into actual sales and revenue.
• Coach, motivate, and discipline team members where necessary to meet targets.

Operations & Process Control:

• Oversee day-to-day operations of the service center.
• Ensure proper coordination between the front desk, marketing, and technical teams.
• Implement operational procedures to improve efficiency and reduce waste.
• Ensure accurate record-keeping of jobs, sales, and services rendered.
• Enforce company policies and operational standards.

Customer Experience & Retention:

• Ensure high service quality and professional customer engagement.
• Handle escalated customer complaints and resolve issues promptly.
• Drive customer retention through service excellence and follow-up.
• Monitor customer feedback and recommend improvements.

Requirements
Education;

• HND/BSc in Business Administration, Management, Marketing, or related field.

Experience:

• 3–5 years' experience in operations, sales management, or business management.
• Previous experience managing sales or marketing.
• Experience in service-based or tech-related business is a strong advantage.

Skills & Competencies:

• Strong leadership and people-management skills.
• Proven ability to drive revenue and enforce accountability.
• Excellent communication, negotiation, and problem-solving skills.
• Strong organisational and reporting skills.
• Ability to work under pressure and deliver results.
• Business-minded, firm, and proactive.