Business & Operations Manager at Bridgemead Consulting

Role Purpose

• The Business & Operations Manager is responsible for driving the overall business performance, operational efficiency, and revenue growth of the firm. This role goes beyond internal operations to include business generation, client engagement, and market positioning, ensuring that the company not only runs efficiently but also maintains a strong pipeline of work, strong client relationships, and a visible market presence.
• The role serves as the central coordination point across operations, clients, and business development, translating strategy into execution while ensuring sustainable growth.

Key Responsibilities
Business Growth & Pipeline Management (Primary Focus):

• Own and manage the firm’s business pipeline, ensuring a steady flow of opportunities.
• Track whether the business has enough active and upcoming work; escalate gaps proactively.
• Drive lead generation efforts (events, referrals, inbound opportunities, partnerships).
• Ensure consistent follow-ups, meetings, and conversion of prospects to clients.
• Maintain a target pipeline (e.g., active prospects, meetings, opportunities) at all times.
• Identify opportunities to upsell and expand existing client engagements.
• Work with the MD to shape commercial strategy and service offerings.

Client Management & Engagement:

• Serve as the primary operational interface for clients (especially new and escalated engagements).
• Coordinate client communication, meetings, and follow-ups.
• Ensure strong client experience and satisfaction across engagements.
• Handle client escalations and relationship risks proactively.
• Ensure the business is consistently maximizing value from existing clients.

Operations & Delivery Oversight:

• Oversee day-to-day operations across all teams and engagements.
• Monitor work allocation, delivery progress, and team capacity.
• Ensure all projects are on track, properly staffed, and executed efficiently.
• Track team productivity and output across functions (Advisory, HR, etc.).
• Identify and resolve operational bottlenecks.
• Ensure alignment between client needs and internal execution.

Office & Administrative Management:

• Oversee overall office operations and administration.
• Supervise the Admin function, ensuring smooth day-to-day office management.
• Monitor attendance, availability, and workforce coordination.
• Ensure operational decisions consider impact on client delivery.

Commercial Performance & Revenue Oversight:

• Monitor revenue generation and performance across engagements.
• Track how work translates into revenue and business growth.
• Collaborate with Finance to understand cash flow, billing, and collections status.
• Ensure alignment between pipeline, delivery, and revenue outcomes.

Performance Management & Reporting:

• Track business performance metrics (pipeline, conversions, delivery, revenue).
• Monitor team productivity and departmental output.
• Produce regular performance reports and insights for the MD.
• Identify areas requiring improvement or intervention.

Key Performance Indcators (KPIs)

• Strength and consistency of business pipeline (number of active leads, meetings, opportunities)
• Revenue growth and contribution from new and existing clients
• Client acquisition and conversion rates
• Client retention and satisfaction
• Utilization and productivity of teams
• Operational efficiency and delivery timelines
• Digital-to-business conversion (leads generated from marketing efforts)
• Overall business performance against targets

Qualification and Experience
Educational Qualification:

• Bachelor’s Degree in Business Administration, Management, Economics, or related field
• Professional certifications in project management or business management are an advantage

Experience:

• 4-7 years’ experience in operations, business management, or consulting environment.
• Proven experience in business development, client management, or revenue growth roles
• Experience in a professional services or advisory firm is highly desirable

Skills and Competencies:
Core Skills:

• Business development and pipeline management
• Strong client relationship management
• Operational and execution excellence
• Commercial and revenue understanding
• Strategic thinking with execution ability
• Data-driven decision making

Personal Attributes:

• Highly proactive and ownership-driven
• Commercially minded and results-oriented
• Strong leadership and coordination ability
• Able to balance strategy + execution
• Structured, organized, and detail-oriented
• Strong interpersonal and communication skills.