Business Operations Manager at Adexen

Responsibilities

• Control the logistics operations by identifying and measuring all critical steps on the operations process to ensure that the minimum operations standards as required.
• Constant control (identifying, pre alerting and correcting errors) over the many corporate tools (Argos, Ci5, DENDI, IPAKI, RUBIKS, SPOT, Tracking Agent, UPWIND, etc.) in close collaboration with HQ.
• Preparing and circulating weekly operations KPI
• Preparing Monthly operations client KPI reports for the Top 20 C&F customers
• Preparing any other reports that might be required by the Operations Team.
• Analysing Process KPI vs Actual and working with the team on root cause analysis and corrective actions (monthly)
• Preparing Monthly Management Risk report to cover DENDI actuals vs target, Debit Disbursement actual vs target, Customs Risk actuals vs targets
• Analysing customer complaints; working with QHSE on the root cause for presentation to Management (Monthly)
• Preparing weekly analysis on the actual volume and GM generated by the C&F business vs budget
• Daily File Opening Report, analysing information and reporting on daily status per activity/site/client/etc for TEUs/Tons
• Daily file Invoicing Report, analysing information and reporting on daily status per activity/site/client/etc for GM and TEUs.
• Preparing Yearly YEF and Budget with HOD Logistics.
• Analysing Market Statistics as provided by the HOD with emphasis on market share, top importers, competition information and market trends
• Disbursement; Analysing information and reporting on risk levels per COM/client/site so issues can be identified, standardized, prioritized, analysed and resolved - three times a week
• DENDI; Analysing information and reporting on risk levels per COM/client/shipping line so issues can be identified, standardized, prioritized, analysed and resolved - weekly
• Customs Risk; Analysing information and reporting on risk levels per COM/client so issues can be identified, standardized, prioritized, analysed and resolved – monthly
• Implement with approval from Operations Manager, specific control on major potential risks (temporary import, direct delivery, exemption process…) and perform a monthly follow-up to ensure that the control is effective
• Alert management in case of significant operational issue (huge impact on quality of service, on invoicing, on sensitive clients...)
• Inform his management of any information relevant regarding our business activity or environment.

Desired Skills and Experience

• Minimum BSc Degree Holder with over 5 years’ experience in business data analysis
• Advanced Use Computer (Microsoft Outlook, Word, Excel, PowerPoint, Power BI, Teams, etc.)
• Self-Starter
• Can work autonomously
• Data Mining ability to obtain the required information for business decision
• Team player
• Analytical
• Good communicator (written, oral and in presentations).