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  • Posted: Aug 16, 2022
    Deadline: Aug 16, 2022
  • The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,...
    Read more about this company


    Business Operations Analyst

    Job Summary

    • Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.

    Duties & Responsibiities

    • Create and monitor Operational KPI’s of process owners.
    • Effectively communicate newly developed process/policies to the necessary stakeholders
    • Help drive the implementation of all process and policies across all sales related unit
    • Work directly with stakeholders to create implementation plans and complete milestones
    • Work with learning and development to organize trainings for staffs to help them better understand business processes and policies
    • Independently implement, administer and evaluate day-to-day activities across all sales related departments
    • Identify and execute given tasks and objectives, making recommendations that impact policies and processes
    • Review analyzed data to explain trends; formulate and evaluate alternative solutions
    • Analyze and interpret policies; review and implement procedures for program or function
    • Give optimal reports and escalate when necessary

    Qualifications / Requirements

    • BSc / HND in any field
    • 2 - 3 years work experience.
    • Experience in Operations is an advantage
    • Job Knowledge onChange Management and Operational KPIs.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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