Business Manager (Pastry) at I-Sense Ville Consult

Job Description

The Business Manager (Pastry) will be responsible for leading the pastry sales unit and ensuring the achievement of revenue goals, operational efficiency, and customer satisfaction. This role requires a blend of strategic thinking, marketing acumen, and operational oversight in the fast-paced food retail space.

Reporting Line: Head of Operations

Salary: 250,000 (Net, Monthly)

Benefits: Hmo, Lunch and More

Work Mode: Onsite (Monday - Friday)

Key Responsibilities:

1. Drive performance across key business indicators including revenue, volume, inventory management, labor costs, and product freshness.
2. Meet and exceed sales targets through innovative local sales marketing (LSM) initiatives and broader marketing campaigns.
3. Develop and execute strategic sales and business growth plans for both existing and potential B2B/B2C clients (retail stores, restaurants, institutional clients, etc.).
4. Lead and implement programs that enhance team performance, productivity, and quality of service delivery.
5. Build and maintain strong customer relationships to foster loyalty and long-term partnerships.
6. Drive brand visibility and retail presence through effective merchandising and display strategies.
7. Continuously improve operations, team capabilities, and internal processes.
8. Source and retain clients by identifying and developing new business opportunities and maintaining strong engagement with existing customers.
9. Provide market intelligence and keep clients informed about trends and newly launched pastry products.

Requirements:

1. Bachelor’s degree in Business, Marketing, Hospitality, or related field.
2. 3 years of relevant experience in restaurant operations, sales, or food marketing, preferably with pastries or bakery products.
3. Strong leadership and people management skills.
4. Working knowledge of basic accounting and inventory management.
5. Proven track record of achieving or exceeding sales targets.
6. Excellent communication, negotiation, and customer service skills.
7. A passion for food and innovation within the pastry/restaurant industry.