Business Manager at CITIBANK

Job Req ID: 21266135
Location: Lagos, Nigeria
Job Family Group: Business Strategy, Management & Administration
Job Family: Business Administration

Job Purpose

• Maximizing the profitability of all customer coverage (across all product categories) covering both the GSG and GCB businesses.

Major Objectives

• Analysis of industry behavior needs (specific), economics (interest & exchange rates, cycles), geo-political changes and then positioning Citigroup products at the disposal of the client.
• Maximizing cross sell in portfolios in conjunction with relationship managers.
• Aligning portfolios products in conjunction with relationship managers with trends in the market place.
• Ensuring that the management information system is accurate, meaningful and that users are trained.
• Assist the GCB Head to develop group’s goals and monitor performance against expectation.
• Design and standardize an information framework for business performance management in GCB.
• Advise on tax and accounting issues in transaction structuring and strategy formulation.
• Preparing plan financials as part of annual EMEA budget process and tracking of performance against budget by product and customer coverage.

Impact of position on Citigroup:

• Responsible for financial tracking which reflects Citigroup’s reporting.
• Creates focus on portfolio & client profitability.
• Improve condition of balance sheet and return on assets.
• Quality focus on providing the right products/solutions to clients.
• Assisting the GCB Head in understanding the management accounts.

Key Responsibilities

• Ensuring that the management information system is accurate, meaningful and that users are trained.
• Liaising with relationship managers on their portfolios and product performance against plan.
• Analysis of industry behavior, needs (specific), economics (interest & exchange rates, cycles), geo-political changes and then positioning Citigroup products at the disposal of the client.
• Analysis with the assistance of Credit of the effects of industrial changes, geo-political changes and economic swings on the client.
• Aligning portfolios products in conjunction with relationship managers with trends in the market place.
• Creation of early warning signals for customers identified as potential flight risk.
• Active management of the customer coverage model together with the product areas and relationship managers.
• Provide support for GCB planning and coordinate GCB related corporate reporting (cluster and GCB)
• Monitor and communicate developments in financial systems and accounting procedures and their impact on GCB.

Person Specification
Qualifications:

• A BSc / BA degree.
• A postgraduate degree and relevant professional qualifications will be an added advantage.

Skills & Experience:

• Minimum of 4 to 5 years post qualification experience
• Banking knowledge is a pre-requisite.
• Understanding of key products and services as well as the mechanics.
• Basic understanding of Treasury, derivative products and investment banking would be advantageous.
• Strong understanding of how management information in a multidimensional database works.
• Ability to create such models and enhance them as per user request is essential.
• Understanding of CitiVision revenue reporting dynamics is key.
• The incumbent should show business acumen when analyzing customer product needs and comparing it to other customers in the industry.
• Knowledge management experience would be advantageous.
• The incumbent must also show the ability to communicate with peers, juniors and seniors.
• He or she must be able to make decisions and follow through without the consistent monitoring by the GCB Head.

Thinking complexities:

• Unstructured environment with little peer involvement. Focus is on business integration and analysis of the performance of the business. Suggestions to improve the business may not be taken correctly and co-operation of seniors, relationship managers and various departments might be onerous and time consuming. Guidance on teamwork and what is best for the business is important for the incumbent to understand.
• Translating environmental trends/events into revenue and expense impact.