Business Development Manager, ES (Educational Supplies) at Ralds & Agate

Mission / Purpose of the Job

• This role is responsible for developing, implementing, and driving the Educational Supplies (ES) sales strategy to expand the company’s customer base and generate sustainable revenue growth.
• The role focuses on client acquisition, relationship management, and effective coordination of internal resources to deliver high-quality educational supply solutions.

Job Responsibilities
Strategic Leadership:

• Support the development and execution of the ES business and sales strategy
• Drive execution, monitoring, and reporting of sales performance within assigned regions
• Ensure alignment with management directives and communicate strategic goals to the team
• Manage and optimize ES unit resources for effective utilization and operational efficiency

Client Relationship Management:

• Build and maintain strong relationships with existing and prospective clients
• Monitor customer behavior and proactively address client needs
• Resolve client issues and escalate where necessary
• Track purchase patterns and implement retention strategies
• Improve overall customer service delivery processes

Revenue Generation & Sales Management:

• Drive revenue growth within the Educational Supplies segment
• Identify new business opportunities and expand the customer base
• Develop and manage sales pipelines and conversion strategies
• Collaborate with internal teams to create targeted sales initiatives
• Monitor sales performance and adjust strategies to meet targets

Stakeholder Management:

• Build and sustain partnerships with schools, institutions, and corporate organizations
• Engage vendors and suppliers to ensure competitive pricing and quality delivery
• Represent the organization at industry events to enhance visibility and partnerships

Key Account Management:

• Manage and grow key accounts within the ES segment
• Develop a deep understanding of client needs and expectations
• Address key client concerns and ensure high satisfaction levels
• Anticipate client requirements and propose tailored solutions
• Maintain effective communication between clients and internal teams

Leadership and People Management

• Lead and manage the ES sales team to achieve performance targets
• Provide coaching, mentoring, and ongoing training to team members
• Support the team in closing deals and achieving business objectives
• Foster a high-performance culture and motivate team members
• Ensure compliance with company policies and operational standards
• Drive innovation, continuous improvement, and professional development

Knowledge

• Educational Supplies Market
• Industry Trends
• Competitor Analysis
• Sales and Marketing Principles
• Procurement Processes
• Customer Behavior Insights

Skills:

• Leadership and Team Management
• Sales and Negotiation
• Relationship Management
• Strategic Thinking
• Problem Solving
• Communication and Presentation Skills
• Customer Service Orientation
• Business Development
• Project Management
• Financial Acumen
• Microsoft Office Proficiency