Business Development Executive – Cargo Logistics at One StepAhead Consulting

Job Summary

• The Business Development Executive – Cargo Logistics will be responsible for driving revenue growth through client acquisition, sales development, and effective management of customer relationships across the company's logistics service lines. These include air freight, sea freight, import and export, clearing and forwarding, and related logistics services.
• The successful candidate will identify new business opportunities, develop profitable client relationships, achieve sales targets, and support effective service delivery. Experience in air cargo logistics, including the coordination of air freight movements and related fleet logistics activities, will be an added advantage.

Key Responsibilities

• Drive the achievement of monthly revenue targets across the company's service lines, including air freight, sea freight, import, export, clearing and forwarding, and related logistics services.
• Identify, profile, prospect, and onboard new clients, with a target of at least three new clients monthly.
• Conduct a minimum of eight productive sales calls daily to prospective and existing customers.
• Develop and maintain strong, profitable relationships with existing and prospective clients.
• Identify business opportunities within the cargo logistics, freight forwarding, shipping, and aviation logistics sectors.
• Respond promptly to customer enquiries, service requests, and other needs while maintaining a high level of customer satisfaction.
• Maintain an up-to-date database of clients and prospects, ensuring accurate customer records and sales pipeline information.
• Prepare and submit weekly and monthly reports on sales activities, customer engagement, revenue performance, and business opportunities.
• Reconcile client statements of account with the relevant accounts team on a monthly basis.
• Monitor competitor activities, market trends, and industry developments to identify opportunities for business growth.
• Collaborate with operations, customer service, accounts, and other internal teams to ensure effective service delivery and customer satisfaction.
• Coordinate with relevant operational teams and service providers to support the timely and efficient execution of cargo logistics services, including air freight movements.
• Address customer complaints and enquiries, escalating complex issues where necessary.
• Provide market feedback and customer insights to support improvements in the company's services and commercial strategy.
• Maintain a professional company image in all interactions with customers and external stakeholders.
• Maintain awareness of relevant industry requirements, regulations, and commercial practices affecting freight forwarding and cargo logistics.

Qualifications and Experience

• A minimum of a First Degree or HND in Marketing, Business Administration, Finance, Social Sciences, Logistics and Supply Chain Management, or a related discipline.
• A minimum of four years' proven experience in sales, business development, commercial operations, or a related field.
• Demonstrable experience in B2B sales, client acquisition, prospecting, account management, and revenue generation.
• A proven track record of achieving or exceeding sales and revenue targets.
• Experience in logistics, shipping, freight forwarding, air cargo, terminal operations, clearing and forwarding, or a related industry is strongly preferred.
• Familiarity with air freight logistics and the coordination of cargo movements is an advantage.
• Experience working with airlines, air cargo operators, freight agents, or other aviation logistics service providers is an added advantage.

Key Skills and Competencies

• Sales and Business Development
• B2B Client Acquisition and Prospecting
• Revenue Generation and Target Management
• Cargo Logistics and Freight Forwarding Knowledge
• Customer Relationship and Account Management
• Negotiation and Persuasion
• Communication and Presentation
• Market Research and Commercial Awareness
• Sales Pipeline and Customer Database Management
• Reporting and Attention to Detail
• Problem-Solving and Complaint Resolution
• Collaboration and Stakeholder Management
• Resilience and Results Orientation