Business Development Account Manager at Netcom Africa

Job Description

Objective & Summary

• This job holder is responsible for generating quality opportunities, initiating and developing client relationships.

Key Duties & Responsibilities

•  Achieve Sales Targets-
  • Meet Sales Target: Ensure quarterly and annual sales targets are met.
  • Track Opportunities: Capture all opportunities in the CRM system.
  • Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate.
  • Upsell new solutions to existing clients.
• Embody the 3 Core Pillars of the company’s culture.
• Build a personal relationship with client management team/IT.
• Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients.
• Ability to assist billing with client’s nonpayment issues.
• Regularly provide feedback/updates from clients on both new opportunities and existing clients. 
• Assist the BDAO in ensuring client KYC is filled, contract, welcome pack to be sent post installation, renewals etc.
• Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed.
• Know workflow of SAR – new deals, upgrades, demo upgrades, downgrades, modifications, change management forms, etc.
• Ensure SLA and Service contract is shared with the client.
• To manage and prioritise all tasks on a daily basis to ensure no delays.
• Communicate/escalate issues to engineering or management to better Netcom service.
• Relationship Mgt – internal (liaise, collaborate)
• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
• Day to day operational business solutions interface between departments.
• Legal to ensure the aspects of contract, signing, service contracts, revisions are done.
• Ensure SLA are all updated and documented.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system       
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour
• Outgoing and reliable personality
• Speak Confidently and firmly
• A passion for selling
• Opportunistic in approach
• Ability to communicate with people at all levels
• Ability to organize and conduct purposeful meetings
• Establish and build a strong relationship with management of Netcom clients
• Strong negotiation skills
• A high degree of self-motivation
• Resilience and persistence
• Persuasiveness
• Quick thinker
• Problem solver
• See it, own it attitude
• Time management skills
• Ability to do multiple tasks at once
• Self initiative, but also able to work as part of a team
• Ability to generate ideas
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point

Education and/or Professional Qualifications

• Graduate degree qualification is essential.
• Affiliation to professional bodies
• Minimum of 5 years post-qualification experience