Brokers Admin Executive at The Concept Group

Job Description

• Client Relationship management
• Managing, supporting and communicating Affiliates/Brokers’ and satisfaction levels with regards to Concept Nova Brokers Portal.
• Conversion of warm and cold leads to hot leads via optimal and effective relationship management.
• Acquisition of more clients via referral from warm and hot leads as a result of effective relationship management.
• Acquisition of Brokers through effective management of client, thereby creating more awareness and referring clients
• Engaging dissatisfied Brokers & clients adeptly to successfully retain them and secure future business and referrals.
• Cross selling other products and conversion of clients to brokers.
• Aggressive follow-up with pending leads/clients to get them acquainted with our solutions and get in optimal referrals from this channel.
• Follow up with B2C leads until successful closure.
• Conversion of inactive brokers to active brokers.
• Handle brokers and affiliates’ enquires via phone calls, emails, live chats and social media channels.
• Resolve product and service problems by clarifying the brokers/client complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; accelerating correction or adjustment ; follow up to ensure resolution.
• Engage Brokers and clients at the beginning of their subscription; ensure successful take-up and management of all incidents throughout their subscription from which there might be a risk of dissatisfaction.
• Communicate detailed reports on Brokers and clients requests and feedback to aid strategic and management decisions.
• Sending status and summary report of the broker’s portal on a weekly basis.
• Analyzing data collected in finding solutions to support employees and customers.
• Generating information and insights from data collected in identifying trends and patterns in helping management make informed decisions.
• Sourcing of missing data in avoiding loop holes.
• Identifying interface requirements and developing interface control documents.
• Researched into a more optimal telecommunication network used in our business operation which reduced the cost of expenditure.
• Preparing charts and reports from data collected in making decisions.
• Configuring tracking devices for use.
• Providing client education on the usage of our various tracking platform as well as prompt notification of service issues to clients.
• Diagnosing and solving hardware or software faults.
• Making recommendation regarding equipment upgrades.
• Liaising with law enforcement officers in ensuring swift recovery of snatched or stolen vehicles.

Requirements

• B.Sc in Marketing or any related field of study
• Previous experience working in similar role.