Brokerage Operations & International Sales Manager at GIG Logistics

Key Responsibilities:

Brokerage & Customs Operations

• Supervise all import and export clearance processes, ensuring full compliance with customs regulations and trade laws.
• Oversee the preparation, submission, and management of all customs documentation for inbound and outbound shipments.
• Liaise with regulatory agencies (e.g., Nigeria Customs Service, NAFDAC, SON, and other trade authorities) to ensure seamless cargo clearance.
• Maintain up-to-date knowledge of customs codes, tariffs, HS classifications, and changing international trade policies.
• Ensure timely clearance of express shipments to meet service-level commitments.

International Sales & Business Growth

• Develop and execute sales strategies to grow cross-border shipping, e-commerce logistics, and international delivery volumes.
• Identify and build partnerships with global couriers, freight forwarders, and last-mile delivery agents.
• Lead negotiations with international clients, distributors, and partners to secure profitable contracts.
• Explore new international markets and trade routes that align with the company’s expansion goals.
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• Financial & Performance Management
• Manage and optimise brokerage and sales budgets to achieve profitability targets.
• Track, analyse, and report on key performance metrics, including clearance turnaround time, sales growth, and customer retention.
• Ensure accurate billing and reconciliation of all brokerage and international sales transactions.
• Strategic Coordination & Stakeholder Management
• Collaborate with domestic operations, finance, IT, and customer service teams to ensure cohesive service delivery across borders.
• Work with the product and technology teams to enhance international logistics platforms, tracking systems, and data visibility.
• Represent the company in trade meetings, logistics conferences, and industry partnerships to strengthen brand presence.

Qualifications and Requirements:

• Bachelor’s degree in International Business, Logistics, Supply Chain 
• Management, or related field (Master’s degree preferred).
• Minimum of 5 years’ experience in logistics operations.
• Minimum of 3 years’ experience in customs brokerage, freight forwarding, or international logistics operations.
• Proven track record in international sales development and revenue generation.
• Strong understanding of customs regulations, tariffs, HS codes, and international shipping documentation.
• Excellent leadership, negotiation, and communication skills.
• Proficiency in CRM, logistics management systems, Power BI, or Excel for reporting and analytics.
• Ability to manage complex operations in a fast-paced, high-volume express logistics environment.