Branch Services Manager at Stanbic IBTC Pension Managers Limited

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects, and sales and service matters in line with client experience and laid down requirements. To ensure smooth day to day operational activities in the branch. Provide leadership in service quality and operational excellence at the branch. Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources and where necessary ensuring quick service recovery.

Type of Qualification: First Degree

Experience Required

Client Coverage

• 5-7 years relevant experience in supervisory and administrative capacity. Front line experience in serving customers (Pension) in order to meet sales and service objectives. Knowledge of other departments and their functions within a branch.

Behavioural Competencies:

• Making decisions
• Taking action
• Directing People
• Upholding standards
• Interacting with people

Technical Competencies

• Coaching and Mentoring
• Business Administration Skills
• Communication Skills
• Customer experience
• Access control systems
• Operations process and procedures