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  • Posted: Apr 16, 2021
    Deadline: Apr 23, 2021
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
    Read more about this company

     

    Branch Service Associate

    Job Details

    • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
    • Anticipate customer needs by studying services, products, and proper customer processes and procedures.
    • Record all customer and end-user calls in order to improve service and products provided by the company.
    • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
    • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
    • Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

    Requirements

    • BSc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field.
    • Outstanding interpersonal and communication skills.
    • Customer service-oriented with exceptional sales skills.
    • 28 years and below.

    Method of Application

    Interested and qualified? Go to Workforce Management Centre on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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