Branch Manager at Rosabon Financial Services

Job Objective

• Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
• Improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.

Roles & Responsibilities

• Developing and implementing sales plans.
• Drive sales team to meet individual targets for both liability & risk asset.
• Generate profitable operating leases.
• Recruit sales reps and partners to continue the mission of business expansion.
• Segmentation of the region for sales team to ensure better market penetration.
• Evaluate sales strategies for performance against objectives, and making necessary changes as required. 
• Work closely with the strategy and marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc. 
• Identifies, develops, and implements process improvements towards improving customer satisfaction, improving sales efficiency, etc.
• Reviewing of transactions and granting approvals.
• Insurance business relationship.
• Recovery of outstanding loan.
• Ensure the sales teams have adequate skills and information to carry out their duties.
• Evaluating employee performance and providing feedback and coaching as needed.
• Recognising employee achievements and encouraging excellence in the work environment
• Conducting regular sales and operations meetings.
• Briefing employees on current sales goals, promotions, and other relevant information
• Organising marketing activities and events for the branch.
• Increasing brand awareness for the company within the community.
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
• Resolving customer problems as needed.
• Ensuring compliance with all applicable laws and regulations for the industry within stale of branch location and the country.
• Assessing market conditions and identifying opportunities.
• Managing budgets, allocating branch funds, and defining financial objectives.
• Ensuring branch adherence to high ethical and professional standards.

Key Performance Indicators (KPIs):

• Team’s liability generation & asset creation
• High quality risk assets & increased level of funds generation
• Improved sales process
• Creating an enabling environment to empower staff to meet and surpass individual target
• Team overall performance
• Excellent client experience
• Effectiveness of the leads management system