Branch Manager at Crossover Microfinance Bank

Job Description

• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Work quickly to address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image
• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback
• Identifying and approaching potential new companies or individuals to engage as clients
• Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
• Giving presentations to clients about products or services
• Acting as a point of contact for complaints and escalating issues as appropriate
• Ensuring that the terms of a contract are adhered to by both your employer and clients
• Understanding and helping to meet the targets and aims of the client.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 3 - 5 years work experience.