Books & Media Officer at The Citadel Global Community Church

Responsibilities
Bookshop Staff Supervision:

• Oversees the preparation and service of food and drinks for customers to enjoy on the premises or as take away; Assigns rules and responsibilities to team members for operational efficiency

Bookshop Staff Training:

• Coaches and trains sales assistants to operate cash registers, receiving payments for goods sold and issuing receipts.
• Store and Sales Management: Implements daily store opening and closing procedures daily; Effectively manages POS and sales operations interface. Processes the daily closeout process of cash registers and prepares daily bank deposits/POS terminal receipts and accounts.

Product Pricing:

• Prices products using predetermined profit margins.

Customer Service:

• Leads sales assistants to provide best in class customer service to customers and partners.
• Customer Complaint Resolution: Raises any issues or customer suggestions and complaints to the Business Manager.

Supplies Order Management:

• Monitors inventory levels, providing daily comprehensive reports to the Business Manager. Assists with the effective management of stock; Assists with the ordering and deliveries as required

Team Performance Management:

• Monitors and manages café employees by conducting regular performance assessments, giving feedback, and setting challenging goals for operational improvement.
• Any other duties as assigned by the Business Manager.

Requirements

• A Bachelor’s degree from an accredited University.
• Three years of demonstrable experience in store, marketing and sales operations