Biomedical Engineer –(Field Service Engineer) at Tusen Consulting

Role

Maintenance

• Ensure proper care of spares, tools and test equipment.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment as well as Environment Health and Safety requirements.
• Close knowledge gaps on all OEM solutions for Installation & Maintenance

Service Delivery

• Completes all administrative tasks promptly, including service and installation reports, and travel requests.
• Escalates service issues to OEMs through the appropriate tools and platforms while ensuring timely troubleshooting to minimize equipment downtime.
• Ensures uptime guarantees, cost control, and proper maintenance of assigned equipment, including timely implementation of Field Change Orders (FCOs) and ordering of critical spare parts

Customer Management

• Work as a member of local team to provide efficient service delivery to the customers within assigned area.
• Respond to every customer complaint within the time limits.
• Maintain interface with doctors and operators on equipment status issues to ensure customer satisfaction
• Prompt documentation of every service calls

 Revenue Management

• Drive revenue growth through CS business
• Timely renewal of CS contracts in conjunction with BDs
• Inclusion of CS contract at POS
• Assist in Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to Sales team
• Recommend equipment/software/solution upgrade or replacement to existing customers

Training & Development

• Complete all planned Quality & Compliance training within the defined deadlines.
• Complete all assigned e-learnings within stipulated time
• Attend scheduled onsite trainings

Educational Qualification; 

• Degree in Electronics/Electrical/Biomedical Engineering

Experience: 

• Minimum 1 years in a Healthcare company or Hospital