Billing Support Engineer at Lorache Consulting Limited

Responsibilities

• Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications).
• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing.
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions.
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas).
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Requirements

• Graduate / Post Graduate.
• 4 - 6 Years of experience in Telecom Billing and Strong in handling backend systems.
• Key Skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.