Billing Officer at Benin Electricity Distribution Plc. (BEDC)

Job Description

• Data entry into the Billing System (Payment, Adjustment, meter readings)
• Ensure accurate bill generation and printing within approved timelines.
• Management Of customer information database in the billing system.
• Commercial and data-driven advisory support to regions.
• Generation Of Management and Engineering tokens.
• Resolution of vending-related issues.
• Generation Of compensation tokens.
• Conducting pre-billing review with the Business Units and regions.
• Management of Customer Records Maintenance Document (CRMD), Customer -
• Accounts Adjustment Document (CAAD).
• Generation of post-billing reports for BUs and regions.
• Provide first-level support to all Agency Channels on technical and financial concerns.
• Track the agency channel's revenue collection and sales performance within all BEDC franchise states.
• Facilitate resolution of technical and transaction-related issues across all agency channel platforms with Backend.
• Monitor and manage all agency collection-based wallets to ensure adequate funding. -
• Monitor daily uptime across all agency channels to ensure operational continuity.
• Prepare and submit daily, weekly, and monthly performance reports to the line manager.
• Any other function that may be assigned by the line supervisor.

REQUIREMENTS:

• B.Eng./ BSc/HND in Computer Science/ Engineering, and Analytical Sciences degree
• Minimum Of 0—2 years Of experience in the role or related roles.
• Strong understanding of the power sector value chains.
• Excellent analytical and problem-solving abilities.
• Strong data interpretation and reporting skills (Microsoft Office tools, Power Bl).
• Strong communication and interpersonal skills.