Bell Attendant at Mshel Homes Ltd

JOB DESCRIPTION FOR BELL ATTENDANT/BELL HOP

Responsibilities:

• Provide the first impression to arriving guests always well groomed, confident, and pleasant when in contact with guests
• Greet guests, direct them for check-in, escort them, and carry their luggage to rooms. 
• Assist disabled or special needs guests at the lobby. 
• Stays vigilant and ensures that guests’ belongings are safe and secure. 
• Checks to ensure that labels are tagged to the correct luggage in the storage room.
• Has to work in shifts, and needs to be fit in order to perform his/her duties.
• Explain the room’s amenities and facilities to guests. 
• Have a good knowledge of the tourist areas around the property, in order to provide direction and information to guests. 
• Helps to run errands or provide support to other departments when needed. 

Job Requirements

• High school diploma
• Customer service experience is always beneficial. 
• Good interpersonal skills
• Physically fit and capable of bending and lifting baggage. 
• Organizational skills
• Have a good command of English and knowledge of a second language.
• Have a good knowledge of the tourist areas around the property