Umba is an African neo bank that offers a combination of services that both traditional and digital banks offer. Making us a one stop shop for your financial needs. We want to provide free, easier, and accessible banking to Africans.
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As the B2B SaaS Account Manager Lead of Umba, you will be responsible for overseeing a team of account managers, ensuring their success in managing relationships with our business clients, and identifying opportunities for growth.
You will lead by example, serving as a mentor and coach to your team while also collaborating with cross-functional teams to drive customer satisfaction and retention.
Key Responsibilities:
Lead a team of account managers to ensure customer satisfaction, retention, and growth
Provide guidance and mentorship to account managers to help them build and maintain strong working relationships with clients.
Work with cross-functional teams, including sales, product, and technical support, to ensure client needs are met and issues are resolved in a timely manner.
Understand clients' business goals and objectives to identify opportunities for upselling and cross selling our software solutions.
Work with clients to understand their software usage and provide recommendations for optimizing their experience and achieving their goals.
Track and report on team performance metrics to identify trends and areas for improvement.
Communicate updates, product changes, and new features to clients, ensuring they are aware of how these changes may impact their business.
Collaborate with other teams, such as marketing and customer success, to develop and implement strategies for improving customer retention and satisfaction.
You will report directly to the head of Umba Customer Success
Qualifications:
Bachelor's degree in business, marketing, or a related field
5+ years of experience in B2B account management, preferably in a SaaS business
2+ years of experience leading a team of account managers or a similar role.
Strong customer service skills, with the ability to build and maintain relationships with clients.
Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences.
Strong analytical skills and the ability to analyze data to identify trends and make recommendations.
Self-motivated, with the ability to work independently and as part of a team.
Knowledge of CRM software, such as Salesforce, and project management tools, such as Asana, is a plus.
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