B2B Account Management Lead at Umba

Job Overview: 

• As the B2B SaaS Account Manager Lead of Umba, you will be responsible for overseeing a team of account managers, ensuring their success in managing relationships with our business clients, and identifying opportunities for growth.
• You will lead by example, serving as a mentor and coach to your team while also collaborating with cross-functional teams to drive customer satisfaction and retention.

Key Responsibilities:

• Lead a team of account managers to ensure customer satisfaction, retention, and growth
• Provide guidance and mentorship to account managers to help them build and maintain strong working relationships with clients.
• Work with cross-functional teams, including sales, product, and technical support, to ensure client needs are met and issues are resolved in a timely manner.
• Understand clients' business goals and objectives to identify opportunities for upselling and cross selling our software solutions.
• Work with clients to understand their software usage and provide recommendations for optimizing their experience and achieving their goals.
• Track and report on team performance metrics to identify trends and areas for improvement.
• Communicate updates, product changes, and new features to clients, ensuring they are aware of how these changes may impact their business.
• Collaborate with other teams, such as marketing and customer success, to develop and implement strategies for improving customer retention and satisfaction.
• You will report directly to the head of Umba Customer Success

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 5+ years of experience in B2B account management, preferably in a SaaS business
• 2+ years of experience leading a team of account managers or a similar role.
• Strong customer service skills, with the ability to build and maintain relationships with clients.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences.
• Strong analytical skills and the ability to analyze data to identify trends and make recommendations.
• Self-motivated, with the ability to work independently and as part of a team.
• Knowledge of CRM software, such as Salesforce, and project management tools, such as Asana, is a plus.