The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy.
We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...
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Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
Investigates, resolve and handle Avaya related issues and problems.
Implementation and Support of Avaya Components
Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
Avaya End-user training
Routine Avaya system health checks and Backup
Ensure all onsite support activities are logged on our ticketing platform.
Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site
Perform periodic patch and minor system upgrades for customers
Perform Configuration changes to fulfil customer requests
Provide timely response to the customers and ensure the SLA is met
Attend all assigned trainings
Complete assigned exams
Documentation
Desired Skills & Experience
Minimum of Bachelor’s degree or HND in a related field,
Minimum of 1 year’s work experience in Avaya Support Engineering role
Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications
Telephony and networking knowledge.
Providing technical support on-site or via remote-access systems
Gmail
Yahoomail