Automotive Service Advisor at Mechanic on the Go

Mechanic On The Go, a leading automotive service provider in Ikeja, Lagos, is seeking a skilled and customer-focused individual for the position of Automotive Service Advisor. Suppose you have a strong background in auto repair and maintenance, excellent communication skills, and the ability to oversee repairs and engage with customers. In that case, we invite you to join our team.

Responsibilities:

Supervision of Repairs:

•    Oversee and coordinate repair and maintenance activities in the workshop.
•    Ensure that repairs are carried out efficiently and meet the company's quality standards.

Pickup and Drop-off Services:

•    Drive to customers' houses to pick up and drop off their cars for repair.
•    Maintain a professional and customer-friendly demeanor during all customer interactions.

Customer Communication:

•    Explain repair and maintenance procedures to customers clearly and understandably.
•    Provide accurate estimates for repairs, including labor and parts costs.
•    Address customer inquiries and concerns promptly and professionally.

Inspection and Diagnostics:

•    Conduct basic inspections and diagnostic operations on customers' cars in the workshop and at their houses.
•    Identify and report additional repair needs to customers.

Evaluation Period:

•    There will be an initial evaluation period of 3-4 weeks to assess your performance and suitability for the role. At the end of this period, a decision will be made on whether to continue the employment relationship.

Qualifications:

Auto Repair Knowledge and Experience:

•    Prior experience in auto repair and maintenance is essential.
•    Strong knowledge of automotive systems, components, and repair processes.

Location:

•    Reside near Ikeja, Lagos, for easy access to the workshop and customers' locations.

Driver's License:

•    Possession of a valid driver's license is required.
•    Ability to drive responsibly and safely.

Benefits:

•    Competitive salary commensurate with experience.
•    Opportunities for professional development and training.
•    Inclusion in a dynamic and collaborative automotive service team.