We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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We are seeking a meticulous and customer-focused ATM Operations Support Specialist to join our team.
The role involves verifying and modifying user ATM order addresses, addressing customer complaints, and collaborating with various stakeholders to ensure efficient ATM operations
Key Responsibilities:
Verify and modify user ATM order addresses for accurate delivery and traceability.
Follow up on user complaints and abnormal problems, ensuring timely resolutions.
Create categories for escalated user issues encountered during ATM card activation, providing personalized support and apologies as needed.
Collaborate with the local ATM project/product team to assist Palmpay ATM users effectively.
Perform additional tasks assigned by the line manager.
Qualifications:
Bachelor's degree or equivalent experience.
Previous experience in ATM operations or customer support preferred.
Strong attention to detail and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work collaboratively in a team environment.
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