ATM Operations Support at PalmPay

• We are seeking a meticulous and customer-focused ATM Operations Support Specialist to join our team.
• The role involves verifying and modifying user ATM order addresses, addressing customer complaints, and collaborating with various stakeholders to ensure efficient ATM operations

Key Responsibilities:

• Verify and modify user ATM order addresses for accurate delivery and traceability.
• Follow up on user complaints and abnormal problems, ensuring timely resolutions.
• Create categories for escalated user issues encountered during ATM card activation, providing personalized support and apologies as needed.
• Collaborate with the local ATM project/product team to assist Palmpay ATM users effectively.
• Perform additional tasks assigned by the line manager.

Qualifications:

• Bachelor's degree or equivalent experience.
• Previous experience in ATM operations or customer support preferred.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software and tools.