Associate Director, Continuous Quality Improvement at The Center for Clinical Care and Clinical Research

Project Details

• The THRIVE project is design to improve the health and well-being of children living with HIV and reduce HIV-related risk among uninfected children, adolescents, and young people by providing a suite of social welfare and related services that mitigate the multiple, layered vulnerabilities they are subject to and, in so doing, contribute to sustained HIV epidemic control and resilience, also sustaining epidemic control by improving the health and well- being of children living with HIV.

Job Summary

• Associate Director of Continuous Quality Improvement (CQI) will provide leadership and oversight for continuous quality improvement initiatives across various thematic areas of the THRIVE project, ensuring services are effective, efficient, family centered and child focus.
• This role involves developing and implementing CQI strategies, and collaborating with various stakeholders to improve the quality of care tailored to live saving interventions to the project benefeciaries and achieve project / organizational goals.

Specific Job Responsibilities
Program Quality, Strategic Planning and Implementation:

• Under the guidance of the DCOP, will ensure high levels of program quality and work in close collaboration with the THRIVE thematic leads for high-quality and effective program integration and implementation.
• S/he will be responsible for developing and implementing CQI strategies aligned with THRIVE project/organizational goals and national guidelines.
• Provide training and mentorship to THRIVE project technical/program staff, CSOs and ad-hoc staff on CQI principles, practices, tools and methodologies.
• Perform root cause analysis to identify the areas in need of performance improvement and proffer necessary guidance and solution through implementation of CQI models for change and track progress.
• S/he will lead the CQI planning meetings, fieldwork monitoring, report writing and dissemination of key findings with the relevant stakeholders.
• Support the development of project SOPs, establish and maintain. quality assurance protocols to monitor and ensure implementation of activities adhere to standards.

Program Management:

• S/he will oversee the overall implementation of project CQI activities across 16 states of THRIVE project, including supporting the CSOs to ensure quality live saving intervention services are provided to the project beneficiaries.
• S/he will collaborate with other relevant USAID implementing partners, healthcare professionals, community structures, stakeholders to foster a culture of quality improvement at community, LGAs, states and national level.

Performance Monitoring and Evaluation:

• S/he will work in collaboration with strategic information team to track the progress of THRIVE project improvement interventions, key performance indicators (KPIs), analyze data, identify and address areas for continuous improvement.
• In collaboration with the THRIVE project collaborating, learning and adopting (CLA) team, will ensure lessons learned, innovations, best practices are integrated into organization's processes and utilized to improve implementation of project interventions.

Key Working Relationships:

• Supervisory:
• Internal: Directorates, Consortium Partners, Advisors and SPMs.
• External: Government Ministry Agencies (MDAs); Peer agencies (NGOs).

Qualifications and Skills

• Master's Degree in public health, Development Studies, Social Work, Social Sciences or other related health fields.
• At least 7 years of experience working with OVC and HIV programs at various levels, planning and managing projects with preference given to OVC and HIV health activities under USG-funded award.
• Deep understanding and practical experience with continuous quality improvement (CQI) tools and methodologies in the context of HIV/AIDS and OVC programming at facility and community level in Nigeria
• Proven leadership and interpersonal skills and ability to build and motivate a team working with state and local government, community organizations, communities and families.
• Strong analytical, communication, interpersonal and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in data analysis, Microsoft office packages including Word, PowerPoint, Excel, and Outlook among others.
• Excellent report writing skills and full professional proficiency in spoken and written English.
• Ability to establish and maintain effective partnerships and working relations in a multi-cultural, multiethnic environment with sensitivity and respect for diversity.
• Ability to coordinate work with others, work under pressure, with conflicting deadlines, and to handle multiple concurrent project activities.

Agency-Wide Competencies (for all CCCRN staff):

• These are rooted in the mission, values, and guiding principles of CCCRN and used by each staff member to fulfil his or her responsibilities and achieve the desired results.
• CCCRN core values are: Excellence, Knowledge, Professionalism, Accountability, Diversity, and Collaboration.

Required Travel:

• To across the implementing states in Nigeria as required
• Occasional international travel to participate at relevant conferences, regional and global learning forums and conferences (subject to funds availability).

Work Environment:

• CCCRN is an equal-opportunity employer and does not discriminate based on race, color, religion, etc.