Assistant Service Manager, Operation at Intersect Consortium

Job Description

• We are looking for an Assistant Services Manager, Operations (ASM Operations). The ideal candidate should have in-depth practical knowledge of Facility Management, Preventive Maintenance, Purchasing, and Utility.
• S/he will manage and oversee operations across several facilities to ensure smooth unhindered service delivery.

Responsibilities
Operation Management:

• Oversee and manage the daily operations in several facilities ensuring the smooth running of various departments and supporting the delivery of quality patient care.
• Ensure Facilities are properly maintained, clean and safe and basic amenities like water, power, etc. are available as needed.
• Respond to staff complaints, requests and other operational issues.
• Develop and monitor key performance indicators (KPIs) related to operational efficiency, patient satisfaction, and quality of care.
• Improve operational processes and efficiency by continually identifying areas for process improvement.
• Prepare and manage the operational budget, ensuring financial resources are allocated appropriately.
• Monitor expenses, identify cost-saving opportunities, review utility consumption and implement strategies to optimize financial performance.
• Regularly Produce Operational Reports (Diesel/Fuel Usage Reports, Equipment Performance Reports, Resources Usage/Cost reports, etc) to senior management.
• Ensure compliance with safety procedures and government regulations and implement safety protocols and emergency response plans in the event of a fire or other hazards.

Repairs and Maintenance:

• Able to perform minor repairs and conduct maintenance tasks such as replacing light bulbs, sockets, Door Knobs, etc.
• Conduct and document regular facilities inspections, perform equipment audits, and recommend repair or replacement.
• Coordinate repairs and monitor the performance of Vehicles, Generators, Inverters, and other high-level equipment in the consortium.
• Regularly update the Routine Maintenance Schedule and ensure equipment maintenance is carried out as when scheduled.
• Initiate requisitions for necessary materials and resources and follow up until approval is obtained.
• Maintains accurate logs and records of work performed and materials and equipment used.
• Conduct Monthly Vehicle maintenance checks (working with drivers) on all consortium vehicles and submit reports to management.
• Put a system in place that ensures Inverter Systems across Centers are properly managed (Batteries are regularly topped up & the load and power consumption are monitored)

Vendor Management:

• Identify suitable vendors, maintain a unified list of approved vendors, manage relationships, and ensure quality control of purchases.
• Be a member of the Procurement Committee which monitors and tracks the procurement activities of the company to ensure compliance with the Vendor Management Policy.
• Negotiate with vendors to obtain the best prices and quality for products/services purchased.
• Oversee the procurement process to ensure that vendors fulfil their contractual obligations.
• Implement a vendor selection system to ensure that the most suitable vendors are secured and establish standards by which to periodically evaluate the performance of the approved vendors.
• Standardize the purchasing process by creating and maintaining a list of ideal product brands and specifications for commonly purchased equipment types working with relevant departments.

Collaboration:

• Provide technical and functional supervision and oversee day-to-day activities of Operation officers, drivers and other support services in various centres.
• Develop relevant rotation schedules for drivers, and other employees in conjunction with the team leads and HR team.
• Visit centres within the catchment area (Abuja) to gain the first experience of service delivery and daily activities.
• Oversee and supervise the quality of work of team members to ensure that all tasks are performed correctly, and efficiently, and drive Departmental targets.
• Assist in developing or updating standard operating procedures for the Operations Department.
• Be involved in the recruitment, training, and supervision of team members, ensuring adequate staffing levels and appropriate skill mix.
• Conduct performance appraisals, provide feedback, and address any performance issues or disciplinary matters.
• Provide cover for the Assistant Service Manager Administration when needed
• Performs other duties as assigned.

Essential Job Requirements

• A minimum of a Bachelor's Degree in Maintenance, Operations Management or a related field.
• Over 5 years of experience in Operations, Purchasing or activities of a utility line.
• Over 2 years of a Utility line or Maintenance worker experience is desirable.
• Knowledge of Methods, procedures, tools, and equipment used in the Utility Division
• Able to perform a variety of installation, repair, and maintenance work (Electrical, plumbing or another service)
• Strong negotiation, problem-solving and decision-making skills
• Ability to work under pressure and adapt to a fast-paced and ever-changing healthcare environment.
• Able to stand for long hours and lift heavy loads.
• Proficient IT and computer skills including the ability to operate spreadsheets and word-processing programs.
• Able to strategically think and use initiative.
• A valid driver's license is a plus and the ability to travel to work
• Effective people skills, active listening and ability to build rapport and manage relationships.