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  • Posted: Oct 26, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Assistant Housekeeping Manager

    Job Summary

    • Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. 
    • Position works with employees to clean and maintain guestrooms and public space. 
    • Completes inspections and holds people accountable for corrective action. 
    • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

    Core Work Activities
    Managing Housekeeping Operations and Budgets:

    • Ensures knowledge and understanding of OSHA regulations are up to date.
    • Oversees all lost and found procedures.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to ensure adequate supplies.
    • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Works effectively with the Engineering department on guest room maintenance needs.
    • Understands and complies with loss prevention policies and procedures.
    • Ensures all employees have proper supplies, equipment and uniforms.
    • Assists in supervising an effective inspection program for all guestrooms and public space.
    • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
    • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
    • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

    Ensuring Exceptional Customer Service:

    • Handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Assists in the review of comment cards and guest satisfaction results with employees.
    • Sets a positive example for guest relations.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 1 year experience in the housekeeping or related professional area.

    OR

    • 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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