Assistant Branch Manager at Lorache Consulting Limited

Responsibilities

• Daily posting of Cashiers to tills (Updates Cashiers Daily Sitting Record for Admin & Security)
• Manage staff attendance and daily Spot Roll Call for all Staff by Department/Section (Back up for Staff Attendance Record)
• Ensure the branch is “clean” and “safe” both inside and outside – for all customers, contractors, staff and visitors
• Keeps Daily stock adjustments records, Reports Observations and problems to relevant departments such as warehouse, inventory, ICT etc., for necessary action and manage stock update: Shelf stock and System Stock Level Balance
• Ensure strict compliance with all relevant company policies and SOPs such as Pricing / price slash, dress code, reporting, Purchasing, receiving/confirming Stock, Reorder list, Shelf Tagging, Price mismatch, Shelf Sharing, Product cleaning etc.
• Ensure staff discipline or otherwise liaise with the HR department to manage indiscipline as may be appropriate
• Ensure availability of government Regulatory Certifications e.g., Health, Fumigation, Water Analysis, Food Handlers, etc.
• Review of Expiry Product Record (at least two times a week with sign off with date of his review)
• Liaise with the category managers for all product purchase, returns from locations (before it is effected) and new vendor
• Monitors Stock availability in the shop, Liaise with the WH Manager on Stock delivery schedule from central warehouse
• Identify, collate, review and report slow moving and damaged stock by departments.
• Manage price changes, Keep updated about product SKUs, packaging presentation, offers and promos
• Monitor the activities of competition close to the branch and be sensitive to changes in customer behaviour
• Manage customer feedback and complaints while driving teamwork to ensure customer satisfaction and return
• Manage the branch resources – petty cash, premises, utility (generator, etc.) as well as merchandizers and brand reps.
• Manage and supervise contractors (plumber, electrician, carpenter, etc.) to ensure safe, efficient and timely job delivery
• Act as ambassador of the company and manage information flow (non-disclosure) within and especially with visitors
• Support the delivery of the following roles when the incumbent is on weekly off or not on duty:
  • Branch Stock Supervisor
  • Branch Admin Supervisor
  • Branch Account Supervisor
• All other duties assigned.

Qualifications

• B.Sc or HND in any discipline preferably in Business Administration / Membership of NIM is an added advantage.
• 5 years cognate experience from a retail business / FMCG sector, 3 of which is in the capacity of "Manager" or "Supervisor".