Assistant Branch Manager at Ascentech Services Limited

Position Overview

• The Assistant Branch Manager supports the Branch Manager in overseeing daily operations, driving sales performance, and ensuring exceptional customer service within the branch.
• The role is critical in maintaining operational efficiency, managing staff, and achieving revenue targets in a fast-paced automotive and tyre service environment.

Key Responsibilities

• Support the day-to-day operations of the branch, ensuring smooth workflow across sales and service functions
• Monitor service delivery standards for tyre fitting, wheel balancing, alignment, and general vehicle services
• Ensure compliance with company policies, safety standards, and operational procedures
• Supervise inventory levels, stock control, and product availability
• Drive branch sales performance to meet and exceed monthly targets
• Support implementation of sales strategies, promotions, and upselling initiatives
• Identify new business opportunities including fleet accounts and corporate clients
• Monitor competitor activities and provide market insights
• Ensure a high level of customer satisfaction through professional service delivery
• Handle customer inquiries, complaints, and escalations efficiently
• Build long-term relationships with individual and corporate customers
• Assist in supervising and motivating branch staff including technicians and sales personnel
• Support staff scheduling, performance monitoring, and training
• Promote a positive, performance-driven team culture
• Assist in managing branch budgets, expenses, and profitability
• Support cash handling, invoicing, and daily sales reconciliation
• Prepare operational and sales reports for management review

Qualifications & Experience

• Bachelor’s degree or HND in Business Administration, Management, Engineering, or related field
• 2–3 years’ experience in automotive, tyre services, retail, or related industry
• Prior supervisory or team leadership experience required
• Knowledge of tyre products, vehicle servicing, and workshop operations is an advantage