Asset Operations Lead at Shuttlers

JOB SUMMARY
The Assets Operations Lead shows excellence at creating seamless and efficient processes, managing business functions across multiple locations, using lean principles, managing internal and external factors to deliver a great experience for customers and staff.
JOB DESCRIPTION

• Process Improvement
• Creating and optimising processes that can be successfully adapted and modified for different locations
• Own Business Improvement initiatives and guide function leads in different centres to maintain such processes.
• Ensure organizational efficiency by designing templates for project management and optimizing processes in the different units of the Operations team across multiple locations. 

Communication

• Create detailed and easily understandable presentations for varied purposes such as onboarding and training of new staff
• Demonstrate clear understanding of Shuttlers’ offerings and be able to engage external stakeholders including government and regulatory agencies with minimal supervision. 

Stakeholder management

• Create and manage service level agreements (SLAs) between teams, partners and vendors.
• Engage partners, conduct check-ins and risk assessments profiles for the partners

Leadership

• Own and manage a suite of business functions across multiple centres
• Collaborate with the Head of Department and the People & Culture team to provide learning and development opportunities for your team members based on identified skill gaps and career growth goals.
• Support the Head of Operations in the design and execution of Business Continuity plans  

Data analysis

• Create data-centric regular reports on company goals with automated real time dashboards that show performance metrics
• Monitor supply performance, quality and operations metrics for different cities to ensure adequate supply and utilization

Partner Management

• Acquire new partners 
• Create and update partner performance dashboards
• Follow up on partner payments 
• Manage partners to ensure there is no avoidable attrition of performing partners 
• Create annual events calendar for partners

Finance Management 

• Create budget for asset acquisition team 
• Create monthly expense reports with variance analysis

JOB EXPERIENCE

• Proven work experience as an Asset/Fleet Manager or similar role
• Strong sales and negotiation skills
• Analytical mindset and strong problem-solving skills
• Exceptional interpersonal skills to work with various departments
• A bachelor’s degree in transportation or logistics is preferred
• Relevant training and/or certifications as an Asset/Fleet Manager
• Must possess good leadership qualities
• Must be able to motivate the drivers/partners to ensure their full co-operation at all times